Support
We're here to help.
Need a hand with Soura Booth? Email us and we'll get back to you, usually within one business day.
Before you write
Many questions are answered on our FAQ. A few quick things that resolve most issues:
- Camera won't connect — for a Canon DSLR, use a USB-C cable, power the camera on, and make sure no other app (e.g. Photos import) is holding the connection. The built-in iPad camera always works.
- Printing — Soura Booth prints to any AirPrint printer on the same Wi-Fi network. Confirm the printer is on and reachable from iPad Settings.
- Sharing / QR codes — same-Wi-Fi sharing works fully offline; encrypted cloud sharing needs an internet connection.
- Subscriptions — manage or cancel anytime in your Apple Account settings (Settings → your name → Subscriptions).
When you email us
To help us resolve things faster, please include:
- Your iPad model and iPadOS version
- The camera you're using (built-in, or a specific Canon model)
- A short description of what happened and what you expected
Privacy & terms
See our Privacy Policy and Terms of Use.